Checking hours…

How can we help?

Fast answers from real hotel people. Weekdays 09:00–21:00 (Amsterdam time).

Email support Help center

Contact options

Choose what works best for your team.

Quick questions? Chat with us inside ShuttleSub or from this page.

Prefer to write things out? We respond promptly on weekdays.

Schedule a call for onboarding or complex setups.

Request a call

Amsterdam, The Netherlands. Visits by appointment.

Plan a visit

Step-by-step articles from our help center.

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Live onboarding

See ShuttleSub in action and get your questions answered.

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The essentials about support & onboarding.

Weekdays 09:00–21:00 (Europe/Amsterdam). Outside hours, email us and we’ll reply first thing next business day.

Yes. We can guide you through creating rides, capacity rules, and sharing the booking link. A short live session is often enough.

Typically support runs via hotel admins and supervisors. If needed, we can enable scoped access for driver questions during onboarding.

Open chat and we’ll get you moving. If chat isn’t available, drop us an email and we’ll follow up quickly.