Cookies
Cookies are small text files stored on your device when you visit our sites. Similar technologies like local storage, pixels and SDKs are also used and collectively referred to as “cookies”. They help us provide, secure and improve our Services.
We only load Stripe’s payment/identity scripts on pages that require checkout or admin verification.
We minimise data, avoid unnecessary tracking, and never sell personal data. See our Privacy Policy for details.
Your choices & consent
On your first visit we ask for your cookie preferences. You can change them at any time:
Open cookie settings Withdraw all non‑essential consent
Essential cookies are placed without consent as they are strictly necessary to operate the website. For all other categories we request your permission.
Identity verification (admins only). On the identity verification pages we load Stripe Identity. Stripe may set essential cookies and use device/browser signals strictly to operate the verification and prevent fraud. If you block these, you won’t be able to complete verification.
Cookie categories
| Category | Purpose | Examples |
|---|---|---|
| Essential | Required for core functionality and security (e.g., session management, consent storage, CSRF protection, load balancing). | ci_consent, ci_user, __Host-session, XSRF-TOKEN |
| Preferences | Remember choices such as language and UI settings. | locale, tz, ui-theme |
| Analytics | Measure usage to improve our product. Data is aggregated; where possible we use IP masking. | _clck, _clsk (Microsoft Clarity); _ga, _gid (Google Analytics) [if enabled] |
| Support | Enable chat support and remember previous conversations. | intercom-id-*, intercom-session-* |
| Payments & Identity | Process subscriptions, perform admin identity verification (Stripe Identity) and prevent fraud. These may be required to complete checkout or verification. | __stripe_mid, __stripe_sid, m |
| Media/Embeds | Play videos or load content from third‑party platforms. | VISITOR_INFO1_LIVE, YSC (YouTube) [if embedded] |
| Marketing | Personalise or measure communications and campaigns. | IDE (DoubleClick) [if enabled] |
Note: The exact set of cookies depends on your choices and the pages you visit. Our consent platform shows the current list on your device.
Cookie list (indicative)
| Name | Provider | Purpose | Retention | Type |
|---|---|---|---|---|
| ci_consent, ci_user | Cookie Information | Stores your consent choices | Up to 12 months | Essential, 1st party |
| __Host-session | ShuttleSub | Secure session cookie | Session | Essential, 1st party |
| _clck, _clsk | Microsoft Clarity | Product analytics | Up to 1 year | Analytics, 1st/3rd party |
| __stripe_mid, __stripe_sid, m | Stripe | Payments, fraud prevention & admin identity verification (Stripe Identity) | 1 year / 30 minutes / session | Payments & Identity, 3rd party |
| intercom-id-*, intercom-session-* | Intercom | Support chat identity & session | Up to 9 months | Support, 1st/3rd party |
| _ga, _gid | Google Analytics | Usage statistics (IP masking) | 2 years / 24 hours | Analytics, 1st/3rd party |
| YSC, VISITOR_INFO1_LIVE | YouTube | Video playback & preferences | Session / 6 months | Media, 3rd party |
If a provider or retention differs for your setup, the consent banner will reflect the accurate information.
Manage via your browser
You can block or delete cookies via your browser settings. Doing so may affect site functionality. Instructions vary per browser; typically you’ll find them under Settings → Privacy & Security (look for Cookies, Site data, or Tracking).
Changes
We may update this Cookie Policy; the latest version is always available on this page. For material changes we will notify you appropriately (e.g., in‑app).
Questions
Questions about cookies? Email support@shuttlesub.com.