These Terms & Conditions ("Terms") govern access to and use of ShuttleSub’s web and mobile services (the "Services"). By creating an account or using the Services, you agree to these Terms.

1. Definitions

2. Use of ShuttleSub

1. You become a Customer by registering via the Website or App. The Agreement starts when your account is ready for use; this date is the subscription start date.
2. Users access the Services with a secure login (e.g., SSO or magic link). You must be a business user aged 18+.
3. You are responsible for the accuracy of information entered into the platform and for complying with applicable transport and safety rules for your operations.

3. Secure & Proper Use

1. Keep credentials confidential and use suitable, secure devices and networks. Notify us immediately of loss, theft or unauthorised use.
2. Lock devices, log out after use, and remove the App from devices you no longer use or control. We may enforce SSO and multi‑factor authentication for certain roles.
3. All data in ShuttleSub is confidential. Do not share it with third parties without proper authorisation.
4. Prohibited uses include unlawful activities, storing or sharing illegal content, sending spam, impersonation, and introducing malware. We may block access and notify authorities where legally required.

4. Our Services

1. Core features include shuttle planning, schedules, bookings, capacity management, passenger lists, check‑in/no‑show, and related dashboards.
2. Support is available via in‑app chat and email during business hours (CET), unless agreed otherwise.
3. Features may be modified, added, or removed over time. Where changes materially reduce functionality, we will notify you in advance.

5. Plans, Fees & Payments

1. You pay a subscription fee monthly in advance. Pricing and plan details are shown on the Website or Order Form. Fees are exclusive of VAT (21%) unless stated otherwise.
2. Payment methods. Payments are processed via Stripe (web/Android). If purchased via an iOS App, billing is via Apple’s in‑app purchase system. The first payment authorises recurring charges (e.g., SEPA direct debit or card on file). Payment is in advance.
3. Renewals. Subscriptions renew automatically (monthly by default). Annual plans run for 12 months and renew for successive 12‑month terms. Annual plans may be cancelled any time up to 1 day before the renewal date; service continues until the end of the then‑current term.
4. Price changes. We may change fees or billing periods. We will notify you at least one month in advance. If you disagree, you may terminate effective on the change date.
5. Failed payments. If a charge fails or is reversed, we may retry at least once within 10 business days. In any case, the related invoice must be paid within 14 days.
6. Collections. Legal interest and collection costs may be charged on overdue amounts (collection costs typically 15% of outstanding amounts). A chargeback/storno fee of EUR 7.50 per reversal may apply. Additional recovery costs (e.g., legal/bailiff) are borne by you.
7. Fair use. Excessive usage beyond your plan’s limits may incur additional fees after notice. Bulk data imports (onboarding) may be charged separately.

6. Third‑Party Services

1. We integrate with third parties (e.g., Microsoft Entra ID for SSO, Stripe for payments). Their terms apply to their services; we are not responsible for their availability.
2. You remain responsible for agreements you enter into with any transport partners or vendors you connect to ShuttleSub.

7. Availability

1. We aim to provide reliable Services but cannot guarantee uninterrupted operation. Plan critical work accordingly.
2. We may suspend parts of the Services for maintenance, security, suspected fraud or operational reasons, and may block credentials/devices where necessary.
3. Temporary reduced access does not entitle you to suspend payment or receive refunds.

8. Privacy & Data Processing

1. Our Privacy Policy explains how we process personal data as controller (accounts, billing, support, security, marketing).
2. For passenger/booking data we act as processor to the Customer (controller). A Data Processing Agreement (DPA) is available on request and governs such processing.
3. You are responsible for providing any required notices to and obtaining a lawful basis for processing personal data of Passengers and other data subjects within your use of the Services.

9. Intellectual Property & Use Rights

1. The Services, software, documentation and brand assets are owned by ShuttleSub or its licensors. No rights are granted except as expressly stated.
2. You receive a non‑exclusive, non‑transferable, revocable right to use the Services during the subscription term.
3. Do not copy, modify, reverse engineer, sublicense, resell, or create derivative works of the software or brand assets.

10. Liability

1. To the maximum extent permitted by law, we exclude liability for indirect or consequential damages, including loss of profit, data, business or goodwill.
2. Our aggregate liability in any 12‑month period is limited to the fees (excl. VAT) paid by you to us for the Services in the 6 months preceding the event giving rise to liability, or the amount paid by our applicable liability insurance, whichever is higher.

11. Indemnity

1. You will indemnify and hold ShuttleSub harmless from third‑party claims arising from your or your Users’ breach of these Terms or applicable law, including claims from your employees, passengers or partners.

12. Term & Termination

1. These Terms start on account creation and continue for the subscription term.
2. Either party may terminate for material breach not cured within 30 days of written notice. We may suspend for non‑payment or security risks.
3. You may cancel monthly subscriptions effective at the end of the then‑current month by giving one month’s notice (unless otherwise stated in your plan).
4. Upon termination, your account will remain accessible for a limited export window communicated in the Admin interface. After that window, data may be deleted in line with our Privacy Policy/DPA.

13. Notice & Takedown

1. We follow a notice‑and‑takedown process for unlawful or infringing content, inspired by the Dutch ECP code.
2. Requests should include contact details, the specific URL(s), and a motivation why the information is unlawful/infringing and why we are the appropriate intermediary.
3. We will assess and prioritise requests as soon as possible and within 14 days of receipt.

14. Governing Law & Venue

These Terms are governed by the laws of the Netherlands. The competent courts of Amsterdam have exclusive jurisdiction.

15. Changes

We may amend these Terms. You will be notified at least one month before material changes take effect (e.g., via in‑app notice or email). Continued use after the effective date constitutes acceptance.

16. Contact

Questions? support@shuttlesub.com